Refund policy
At Belle & Bloom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.
Eligibility for Refunds
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unworn, and with all tags attached.
- Items must be returned with the original packaging and any accessories or documentation included.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] or call us at +123-456-7890 to request a Return Merchandise Authorization (RMA) number.
- Include the RMA number on the return shipping label.
- Ship the item back to us at the following address:
Belle & Bloom Returns
123 Fashion Avenue
Beauty City, CA 12345 - Once we receive the item, we will inspect it and notify you about the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.
Refund Timeline
Refunds are typically processed within 7-10 business days after we receive your returned item. Please note that it may take an additional 3-5 business days for the refund to reflect on your bank statement.
Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized items.
- Items that have been worn or altered.
- Items that are damaged due to improper care or misuse.
Refunds for Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will replace it or issue a refund at our discretion.
Contact Us
If you have any questions or need assistance with your refund, please contact our customer service team at [email protected].